Accessibility

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accessibility icon

Our friendly team are here to assist you in any way we can, so you can have a great experience at The Trusts Arena.

If you would like to discuss access requirements once you have purchased tickets, please reach out to the team at The Trusts Arena.

Contact us from Monday to Sunday, 10am to 5pm

Phone: 09 970 5200

Email: reception@thetrustsarena.co.nz

If you require further assistance once you arrive at the venue, please ask one of our friendly and knowledgeable staff members in uniform.


FAQs


Accessibility Toilets

The Trusts Arena has accessible toilets throughout the venue, and you will find directional signage indicating where these toilets are located.

For any assistance you require, please ask any of our staff in uniform at the event.

Car Parking

We have two accessibility car parking areas onsite. Please ensure your pass is displayed when parking in these areas.

For any assistance you require, please ask any of our staff in uniform at the event.

Click here for more parking info.

Seating

The Trusts Arena offers accessible seating options for patrons with mobility, accessibility or other seating requirements. Accessible spaces can accommodate wheelchair users, with companion seating available alongside or nearby.

Where possible, seating arrangements should be requested at the time of booking to ensure the appropriate space can be reserved and our team can provide the best possible assistance. Availability and seating arrangements may vary depending on the event and its specific layout.

If you have accessibility requirements that may affect where you need to sit, or if you are unsure which seating option is best for you, please contact Reception before booking or attending. Your request can be passed on to the Event Manager for the specific event, who can assist with your requirements.

Accessible seating may include:

  • Wheelchair spaces with companion seating
  • Seats with easier or step-free access
  • Seating suitable for patrons who have difficulty using stairs
  • Assistance with identifying the most suitable seating location for your needs

Please note that accessible seating arrangements can vary between events, so we recommend checking the individual event information or contacting us in advance.

Booking Accessible Event Tickets

The Trusts Arena uses a wide range of ticketing agents which are unique for each event. Please ensure you contact the ticketing company for your selected event to book accessible tickets directly.

If you require further assistance when booking accessible tickets for your selected event, please contact reception@thetrustsarena.co.nz and the team will direct your enquiry to the event manager.

Reduced Mobility

If you require access by wheelchair or walker, The Trusts Arena has an elevator which can be used for those who have difficulty accessing stairs. We also have seating areas which can be made accessible for wheelchair users

Map of Main Foyer Area

Accessibility arena main foyer

Map of  Level 1 Function Room Area

accessibility level 1 map

If you have any other questions regarding accessibility at The Trusts Arena, please reach out to the team using the below details:

Phone: 09 970 5200
Email: reception@thetrustsarena.co.nz

Contact us from Monday to Sunday, 10am to 5pm


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